Returns/Exchanges

After packages are scanned and picked up by our shipping carrier, the shipping and delivery status is out of our hands. As a small, growing company, we are unable to replace missing or stolen packages at this time.

Domestic Returns/Exchanges

We understand that, because you can’t smell our amazing candles through your phone or computer, it can be hard to choose the scent that is just right for your space. If you aren’t happy with your purchase, please email us at sales@emcandleco.com and we can help you find a candle that is better suited for you. Because we are a small, growing company, we cannot cover shipping costs of returns or exchanges at this time, thus return shipping is the responsibility of the customer.

Returns or exchanges must be made within 30 days of delivery and require proof of purchase (i.e., E|M Candle Co order number or confirmation email). Refunds cover the cost of the purchased item, but do not include shipping costs. We are, however, more than happy to ship exchanges at no additional cost after shipping costs have been covered. To be eligible for a return, your item must be unused and in the same condition that you received it. Custom made products and prototype scented candles are not eligible for returns. Please see our Refund Policy page for more information.

If you prefer store credit instead of a refund, it will be issued for the cost of the returned item and does not include shipping costs.

International Returns/Exchanges

We are not able to offer exchanges on international items at this time. We do accept returns within 14 days of delivery, however, the return shipping costs are the responsibility of the customer. Refunds on international returns cover the cost of the purchased item, but do not include shipping costs. Please see our Refund Policy page for more information.

If you prefer store credit instead of a refund, it will be issued for the cost of the returned item and does not include shipping costs.